Exponential Efficiency
What we do
Ancilla helps you shift from manual effort to intelligent systems—with a target of 25% digital labor for every human role. This isn’t theory; it’s how we reduce cost, increase agility, and improve time-to-value across your enterprise.
Our AI-native services are designed to unlock revenue growth, streamline operations, and accelerate delivery. With deep experience and ready-to-deploy patterns, we help you modernize fast and deliver outcomes the board will notice.
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AI-Driven Development & Operations
Turn chaos into control. We engineer operations that are predictable, observable, and self-healing – so your business runs smarter, faster, and with fewer surprises.
- Autonomous, always-on infrastructure: Implement AI-driven monitoring and self-healing systems to achieve near-zero downtime. Predictive maintenance can cut unexpected outages by up to 50%, keeping critical services continuously available.
- End-to-end intelligent automation: Automate across development, security, and IT operations (DevSecOps) to eliminate manual bottlenecks and errors. The result is faster release cycles and lower operating costs as routine tasks execute flawlessly on their own.
- Proactive performance & cost optimization: Gain 360° observability into your IT environment. AI insights anticipate issues and optimize resources in real time – ensuring optimal performance and financial efficiency (FinOps) at scale, with every dollar aligned to value delivered.
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Product Intelligence
Make your products smarter and more personal. We infuse AI into your products to delight users, unlock new revenue, and adapt to changing needs – all without adding complexity.
- Personalized user experiences at scale: Leverage AI to tailor each customer’s journey in real time. From smart recommendations to adaptive interfaces, every interaction feels individualized – driving higher engagement and loyalty. (In fact, AI-driven personalization can boost revenue by 10–15% and improve retention by ~25%.
- Conversational & generative interfaces: Deploy chatbots, voice assistants, and generative AI features that streamline tasks and enhance user convenience. Customers get quicker answers and intuitive guidance, while your team enjoys reduced support loads and richer product feedback.
- Data-driven product evolution: Continuously learn from user behavior with AI analytics. Identify which features drive usage or sales, predict emerging needs, and iterate faster. By aligning product decisions with data-backed insights, you accelerate time-to-market and build products that customers love.
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Strategy & Implementation
Align AI initiatives with business value and execute flawlessly. From strategy through deployment, we ensure your AI projects move rapidly from pilot to profit – with robust governance every step of the way.
- Value-focused AI roadmaps: We start with your business goals and define an AI strategy to meet them. Every project is tied to clear KPIs – whether it's increasing revenue, reducing churn, or improving efficiency – so you invest in what truly matters.
- Rapid, secure delivery: Our seasoned teams implement solutions using reference architectures, secure pipelines, and automation-first methods. This means you ship faster without sacrificing quality or security, accelerating your go-to-market timeline. (No more endless proofs-of-concept – we get real solutions into production.)
- Enterprise-ready adoption: We help your organization embrace AI for the long term. Through training, team-owned runbooks, and strong change management, we empower your people to operate and refine the new solutions. You won’t be part of the 88% of AI projects that never scale beyond pilot – instead, you’ll quickly see AI delivering tangible value across your enterprise.
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AI-Native Modernization
Modernize your core systems to be AI-ready. We upgrade legacy infrastructure to agile, cloud-native platforms with unified data and built-in intelligence – all with zero downtime and minimal risk.
- Architecture overhaul for agility: Re-architect and refactor legacy applications into flexible, microservice-based systems. We improve reliability and performance dramatically – often cutting legacy maintenance costs by ~50% while freeing capacity to innovate.
- Unified data & insights: Break down silos by establishing modern data lakes and knowledge graphs. A shared data foundation creates a single source of truth across your business, powering advanced analytics and AI-driven insights that sharpen decision-making enterprise-wide.
- Cloud-native & portable: Migrate your workloads to cloud (AWS, Azure, GCP) or hybrid environments with cloud-native designs. We ensure your modernized platforms are scalable and portable, avoiding vendor lock-in. Automated compliance and policy-as-code guardrails are implemented from Day 1, so security and governance stay rock-solid as you modernize.
- Seamless, zero-disruption delivery: Modernize without the headache. Our battle-tested approach uses phased rollouts, extensive automation, and parallel deployments to ensure no downtime and no business disruption during transformation. Your organization gains the benefits of a modern AI-ready core without ever missing a beat.
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Cloud & Datacenter Modernization
We consolidate sprawling infrastructure—often 50+ data centers into 1—while delivering secure, automated, and scalable cloud-native solutions that dramatically reduce cost and complexity.
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DevSecOps & Automation
From zero to 57.7 million automated actions per month, we embed automation into every layer of IT—from provisioning to security—ensuring cost does not creep back in.
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M&A Integration at Speed
We templatize M&A, collapsing months of integration into weeks with minimal disruption. Our approach has moved $4B+ in revenue with fewer than 10 helpdesk tickets per transaction.
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Cost Optimization & Financial Mapping
We don’t just transform tech—we transform spend. We enable CAPEX-to-OPEX transitions and self-fund transformation by starving legacy spend and reallocating it to growth initiatives.
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Security, Compliance & Risk Elimination
Built-in security from the ground up with zero trust architecture, active monitoring, and automated remediation. We’ve achieved 29–0 success rates vs ransomware and maintained 100% SLA adherence.
Case Study 1:
12-Month AI Modernization & Automation
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40% cost savings
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AI-driven observability & operations
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Faster delivery cycles
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Increased automation coverage
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Enterprise-grade security & governance
A global services enterprise achieved a 40% reduction in technology operating cost and 8× improvement in delivery velocity by implementing an AI-first automation model across operations, cloud infrastructure, and software delivery pipelines. Over 110 enterprise workflows were automated with zero downtime, unlocking autonomous monitoring, AI-assisted engineering, and predictive maintenance capabilities.
Summary:
Facing increasing operational cost pressure and delivery bottlenecks, a global services organization partnered with Ancilla to design and deploy a full AI-native operating model. The goal was to increase velocity, reduce manual effort, and future-proof the technology foundation for scale and resilience. The company’s environment included legacy automation tools, fragmented workflows, and a growing backlog. Manual ticket handling, slow releases, and reactive operations were constraining growth.
Ancilla led an AI modernization program leveraging autonomous agents, code-as-policy, and event-driven automation.
Within 12 months:
- 40% reduction in infrastructure & ops cost via AI scheduling, sizing, and predictive scaling.
- 8× acceleration in deployment velocity with AI-assisted development and automated approvals.
- Zero-touch incident response, with 70%+ automated remediation and predictive alerts.
- 90% reduction in manual support queries through LLM knowledge bot + automated workflows.
We engineer AI-driven systems that predict, adapt, and perform — accelerating decisions, reducing risk, and amplifying efficiency across every layer of the enterprise.
Case Study 2:
AI Personalization & Voice Automation for Digital Services
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+32% platform engagement
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+22% retention & habit formation
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+15% revenue uplift
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Automated personalization & voice UX
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High-trust, secure AI deployment
Over $11.15B in acquired revenue was transitioned to the parent company using Ancilla’s M&A templating model. Across six deals, only 41 support tickets were generated. This approach yielded $390M in hard savings while ensuring seamless continuity of operations.
Summary:
Mergers and acquisitions are notoriously complex, expensive, and time-consuming—often plagued by integration delays and operational disruption. Ancilla challenged this paradigm with a revolutionary model for M&A IT integration—based on pre-templated workstreams, standard configurations, and codified transition logic.
Working with multiple enterprise clients across Media, Tech, Healthcare, and CPG verticals, Ancilla supported six high-value acquisitions totaling $11.15 billion in top-line revenue. The goal: to integrate each acquisition into the parent company’s infrastructure, operations, and compliance framework in record time, while minimizing business friction.
The execution model relied on:
- “Condo-configuration” principles to templatize the baseline systems.
- Automated intake and control systems to reduce friction.
- Dedicated SWAT teams for each function (networking, security, finance, compliance).
- Automated DR and security readiness baked into migration.
Each deal was treated as a controlled repeatable operation, rather than a bespoke project. The result:
- All six transactions were closed and integrated in months, not years.
- The cumulative number of support tickets generated across all six deals was just 41.
- Total cost savings amounted to $390 million.
The most significant validation came from operational continuity—every business unit remained functional, compliant, and customer-facing throughout the process. This case study redefines the playbook for IT M&A: standardization, automation, and smart orchestration make it possible to acquire and integrate businesses at scale, on budget, and without risk to revenue or reputation.
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